Please be advised that Quintum Tenor licenses has turnround time of 24 hours.
So, when upgrading a Tenor GW, make sure that the license.dat is obtained from the GW prior to upgrade in case the upgrade causes software/database corruption due to network/other issues.
FTP to Tenor via CMD/DOS prompt.
User (192.168.10.21:(none)): admin
230 User logged in
ftp> cd /cfg/sys
ftp> get license.dat
226 Transfer complete
ftp: 1584 bytes received in 0.19Seconds 8.47Kbytes/sec.
And rename it to, "serialNo of the box + license.dat" when storing.